Airbnb Virtual Assistant

Webcenture offers Airbnb Virtual Assistant services to help you with 24 x 7 guest communication & vetting, cleaning & maintenance coordination, listing & pricing optimization, reviews handling and everything in between.

Simplify Hosting. Maximize Bookings.

Running an Airbnb rental is rewarding, but it comes with a long to-do list—that’s where our Airbnb Virtual Assistant Services step in. We handle everything from guest inquires and messages and reservation management to cleaning coordination and listing optimization so you can focus on growing your business or simply enjoy more peace time. With our help, you’ll boost your response rate, earn 5-star reviews, and keep your calendar fully booked—stress-free!

What Does Our Airbnb Virtual Assistant (VA) Do?

Airbnb Listing Management

We keep your listings updated, optimized, and eye-catching to attract more bookings and stay competitive.

24/7 Guest Communication

From pre-booking questions to check-out support, we handle guest messages promptly around the clock.

Responding Reviews

We keep your listings updated, optimized, and eye-catching to attract more bookings and stay competitive.

Turnover Scheduling

We coordinate cleanings between guest stays to ensure your property is always guest-ready.

Maintenance Fixes

We track and report maintenance issues promptly—just send us photos and we’ll handle the rest.

Price Optimisation

We adjust pricing dynamically based on demand, seasonality, and competition to maximize your earnings.

Why Should You Host on Airbnb?

Do you have a property you’d like to rent out? Whether it’s your ancestral home in the countryside, a beachside villa, or even a spare room in your city apartment — Airbnb gives you a unique opportunity to turn that space into extra income. As an online platform connecting travelers with hosts, Airbnb has grown massively since its launch in 2008, now supporting over 150 million users and nearly 3 million hosts worldwide.

Why should you consider listing your property on Airbnb?

  • Trusted Platform: Airbnb is a well-established company with a strong reputation and a valuation in the billions. They also offer up to $1 million in insurance and accident coverage for your property, giving you added peace of mind.

  • Flexible Hosting: You have full control. Whether you want to rent out a single room or your entire property, occasionally or regularly, Airbnb makes it easy and flexible.

  • Earn Extra Income: Hosting can be a great side hustle! Many successful Airbnb hosts started while working full-time jobs and now enjoy a consistent stream of extra income.

  • Cultural Exchange: If you enjoy meeting new people, Airbnb is a wonderful way to connect with travelers from all over the world and learn about different cultures right from your own home.

Getting started is easier than you might think, but there are a few steps to complete before your property is ready for guests. While it’s not as demanding as running a full-scale hotel, there’s still some work involved in making your place guest-ready and creating an appealing listing.

Feeling short on time? Don’t worry.

That’s where an Airbnb Virtual Assistant comes in! With the help of a VA, you can take care of the heavy lifting — from setting up your listing and responding to inquiries, to gathering reviews and helping you become a standout host on Airbnb.

Why Should You Hire an Airbnb Virtual Assistant?

 

Setting up and maintaining your Airbnb listing is key to attracting guests. An Airbnb VA can ensure your listing is accurate, appealing, and up to date.

Creating House Rules

  • Drafting detailed and clear house rules
  • Including policies on pets, smoking, quiet hours, and restricted areas
  • Ensuring clarity to minimize future confusion or disputes

Writing the Property Description

  • Crafting an engaging and accurate property description
  • Highlighting amenities and unique features
  • Specifying bedroom and bathroom setups and privacy details

Uploading Property Photos

  • Coordinating photoshoots or using existing images
  • Uploading high-quality images with clear captions
  • Updating photos if there are changes in decor or layout

A smooth check-in experience sets the tone for a guest’s stay. Your VA can help ensure this process is effortless for both you and your guests.

Creating Check-In Guidelines

  • Preparing and sharing detailed check-in instructions
  • Including the exact address and step-by-step access directions
  • Sending guidelines 24 hours before arrival

Communication with Guests

  • Sending welcome messages and booking confirmations
  • Being available 24/7 to answer guest inquiries
  • Managing all pre-arrival and check-in communications

A well-maintained calendar ensures you don’t miss out on bookings and avoid penalties from double bookings or cancellations.

Updating the Calendar

  • Keeping availability settings up to date
  • Accepting or declining bookings based on real-time availability
  • Avoiding penalties by managing cancellations and modifications promptly

Maintaining open and timely communication helps earn great reviews and repeat business.

During or Before the Stay

  • Answering guest queries
  • Providing local recommendations and assistance
  • Sharing urgent updates (like construction or power outages)

After the Stay

  • Requesting guest reviews
  • Handling and responding to negative feedback
  • Addressing rescheduling requests or delayed arrivals

Your Airbnb Virtual Assistant can also help with several other critical responsibilities:

  • Creating and updating property listings
  • Confirming bookings and sending welcome notes
  • Drafting house manuals and emergency contact lists
  • Guiding guests through travel or check-in issues
  • Tracking and managing cancellations and changes
  • Sharing maps, local attractions, and restaurant guides

How To Get Started?

Step 1: Tell us what you need

Share your requirements with us—it only takes 30 seconds!

Step 2: Get an instant quote

We’ll send you a quote for our virtual assistant service right away. You can also schedule a quick call with our project manager to discuss the details.

Step 3: Kick things off

Finalize the payment, and let’s start delegating tasks to your new virtual assistant!

Frequently Asked Questions

Just book a free consultation! We’ll talk through your needs and assign you a perfect team of VA’s! It’s a quick and easy process to get expert support tailored to your hosting goals.

They handle guest communication, bookings, calendar management, cleaning coordination, maintenance, pricing, check-ins/check-outs, guest reviews, and even social media marketing.

Your VA can manage the day-to-day so you can focus on growing your hosting business.

Yes! Your VA can manage listings across multiple platforms, sync calendars, and ensure consistency. This ensures no double bookings and keeps all your listings aligned.

Yes! They’re skilled in friendly, prompt, and professional guest communication.

They’re trained to reflect your hospitality style and enhance the guest experience.

Definitely! They’ll work with your cleaners and vendors. For any issues, just send photos so they can take action.

This keeps your property well-maintained and guest-ready.

Yes! If needed, your VA can schedule cleanings or restock essentials during a guest’s stay. 

Guests will appreciate the extra care and attention.

Absolutely! They’ll maintain a checklist to ensure your property is always guest-ready.

You won’t have to worry about running out of essentials.

Yes! They’ll send automated reminders and help set up lockboxes or smart locks.

This ensures a smooth arrival and departure process for guests.

Yes! Your VA can use tools like PriceLabs or manual strategies to optimize your rates.

You’ll maximize revenue without having to monitor the market constantly.

Yes! Our VAs are experienced with popular Property Management Systems (PMS) like Lodgify, Hospitable, Guesty, Hostaway, Hostfully, Smoobu, OwnerRez, and GuestHook. They can help set up your listings, sync calendars, automate guest messaging, optimize pricing, and make sure everything runs smoothly across all platforms

Totally! They’ll write descriptions, upload photos, and set amenities and pricing.

Your listing will stand out and attract more bookings.

Yes! They’ll thank guests, reply to feedback, and request reviews to build your rating.

This helps you maintain a strong and professional online presence.

Yes, they can review profiles and booking info to help you accept only the best guests.

This adds an extra layer of protection for your property.

Yes! They’re trained to handle guest concerns and coordinate solutions quickly.

You’ll be alerted to major issues, but most problems are resolved without stress.

Yes! They’ll gather info, document issues (photos required), invoices and help you file claims.

This ensures faster resolutions and better outcomes for you.

Yes! They can craft clear and friendly rules to help avoid misunderstandings.

Guests will know what to expect and what’s expected of them.

For sure! They can check in mid-stay and resolve issues right away.

This proactive approach leads to better reviews and happier guests.

Absolutely! With timely responses, great reviews, and smooth guest experiences, your VA helps you meet Superhost goals.

Their support directly contributes to earning and keeping that badge.

Yes! They can make a custom guide for your cleaners based on your standards.

This helps ensure consistent cleanliness and guest satisfaction.

You can choose your preferred platform—WhatsApp, Slack, email, Google Chat, etc. for easy, real-time communication.

We’ll set it up so everything runs smoothly from the start.

Yes, if you use devices like Minut or NoiseAware, your VA can monitor and take action.

It’s a great way to prevent parties and maintain peace.

Of course! We use secure platforms and strict privacy measures to protect your information.

Only your assigned VA(s) will have access to your sensitive data.

If there’s a serious issue like a party, trespassing, or emergency, your VA can report and help handle serious issues by calling local authorities when needed.

They will also keep you informed every step of the way and follow proper procedures to protect your property and guests.