Medical Virtual Assistant

Let our virtual assistant manage scheduling, documentation, and patient follow-ups. Free up your time to focus on delivering exceptional care.

Efficient Practices. Happier Patients.

Healthcare is deeply personal—and so is the way we support it. At Webcenture, we’re not just a service provider. We provide specialized medical support, including highly trained and consistent Medical Virtual Assistants (MVAs), who silently complete the task in order to leave you more time with what matters most, your patients.

Medical Virtual Assistant

What Does Our Medical Virtual Assistant (MVA) Do?

Appointment Scheduling

We manage appointments, reminders, and follow-ups to keep your calendar organized.

Medical Documentation

Our virtual assistants use advanced tools to support real-time scribing, EHR updates, and accurate clinical charting.

Insurance Verification

We verify coverage, manage pre-authorizations, and support claims, reducing administrative delays.

Communication Support

We handle all of your practice communication, prioritizing and making sure there is nothing slipped through the cracks.

Referral Management

We handle outgoing referrals, track follow-ups, and communicate with specialists, ensuring continuity of care.

Preventive Care Outreach

Our team proactively reaches out to patients for annual exams, screenings, and vaccinations.

Streamlining Healthcare Operations with Expertise

Our Medical Virtual Assistants are trained professionals with practical knowledge of healthcare workflows. You can be a single-doctor practice or a busy multi-specialty clinic, we can seamlessly integrate with your practice – without the administrative cost of additional full-time employees.

How We Make a Difference –

  • Medical Documentation & Charting : Say goodbye to late nights spent updating EHRs. Our MVAs assist with real-time scribing, transcription, and detailed charting.
  • Appointment Scheduling & Patient Follow-ups : We take care of everything including the booking, reminders and post visit care calls all this is done in a polite and professional manner but most importantly in the patients best interests.
  • Insurance Verification & Billing Support : We take the frustration out of insurance paperwork and billing coordination. Our team will facilitate a smoother process on your behalf and that of your patients.
  • Inbox & Phone Call Management : Never miss an important message again. We handle all of your practice communication, prioritizing and making sure there is nothing slipped through the cracks.

Skilled Professionals Enhancing Your Everyday Work

What sets MVA Global apart isn’t just technology—it’s our people. Every assistant you work with is trained, and committed to making your workday better. We also believe in creating working relationships rather than checking off a list of work to be done.

Our MVAs undergo healthcare-specific training and understand patient confidentiality. They’re proactive, efficient, and adapt to your preferred way of working. Whether you’re running a small clinic or part of a large hospital system, our services scale to meet your needs.

We proudly serve:

General Practitioners & Family Physicians

Physical Therapists

Dentists & Orthodontists

Specialty Clinics

Mental Health Professionals

Telehealth Providers

Dermatologists

Registered Nurses

Why Should You Hire a Medical Virtual Assistant?

In the ever-evolving world of healthcare, where every moment counts, having a reliable assistant can make all the difference. At Webcenture, we provide healthcare virtual assistants for the support they need to manage their practices efficiently, allowing them to devote more time to what truly matters: their patients.

We understand the challenges of managing a busy schedule. We have a virtual assistant who will take care of booking and changes of the appointment and cancellations so that your calendar is always in order.

Patients always tend to be inquisitive concerning their care, treatment, or what they are supposed to expect during visits. Our assistants are present in order to give clear and helpful receptions to such frequent questions as:

  • How to prepare for an upcoming appointment
  • What documents or information they need to bring
  • Details about treatment costs and insurance coverage

The given strategy will help patients to be informed and pay attention to their health without excessive concern.

Our assistants will help especially in the times when it is very urgent like health crises whereby it is imperative that your patients are informed accurately and in real-time. This will assist in making your community safe and informed.

The role that our assistants play is in sending reminders to patients concerning the next session of vaccination thus ensuring that all are on track and lessening the burden to your healthcare staff.

Our assistants assist when patients are uncertain about the symptoms and direct them towards the level of care. Through the appropriate questioning they can help the patients to arrive at the best decisions as regards to their health issues.

Healthcare is not a 9 to 5 business and neither are our assistants. They are also available 24/7, and this means that patient questions and queries are taken care of when necessary and this improves the overall experience of a patient.

Our assists assist in collecting and arranging patient data including medical history and insurance details. This knowledge plays an essential role in delivering quality care on a personal level and guaranteeing that information doctors need is right within their reach.

Handling payment-related inquiries can be time-consuming. Our assistants efficiently manage these questions, providing patients with the information they need about their accounts and payments.

How To Get Started?

Step 1: Tell us what you need

Share your requirements with us—it only takes 30 seconds!

Step 2: Get an instant quote

We’ll send you a quote for our virtual assistant service right away. You can also schedule a quick call with our project manager to discuss the details.

Step 3: Kick things off

Finalize the payment, and let’s start delegating tasks to your new virtual assistant!

Frequently Asked Questions

A Medical Virtual Assistant (MVA) helps healthcare practices by taking care of time-consuming administrative and support tasks such as scheduling appointments, updating patient records, verifying insurance, managing billing, and coordinating follow-ups. This allows doctors and in-house staff to focus more on patient care and less on paperwork.

An MVA can save your team hours each day by handling repetitive non-clinical tasks efficiently. This not only improves your workflow and reduces burnout but also helps cut operational costs and enhances the overall patient experience with quicker responses and smoother communication.

Yes, every MVA is trained thoroughly in HIPAA regulations to ensure patient confidentiality and data security. They follow strict privacy protocols and use secure communication channels to handle sensitive patient information responsibly.

Absolutely! You can tailor the services based on your clinic’s specific needs. Whether you need support for front desk management, patient coordination, billing, or medical transcription, you can choose exactly what your assistant focuses on and adjust as your practice grows.

You can connect with your MVA through multiple channels: Slack, email, or phone, depending on your preference. Most practices also schedule regular check-ins to discuss priorities, review performance, and ensure smooth collaboration.

Getting started is simple. All you need is a secure internet connection and access to your existing practice management or EHR system. The onboarding team will handle the setup, ensuring your MVA integrates seamlessly into your workflow, often within just a few hours.

Yes, MVAs are trained to communicate professionally and empathetically with patients. They can answer common questions, help with appointment scheduling, send reminders, and follow up after visits—all while maintaining your practice’s tone and values.

Because MVAs respond quickly and provide consistent communication, patients experience less waiting time and more personalized service. This improved accessibility and care coordination often lead to higher patient satisfaction and loyalty.

Yes, depending on your needs, MVAs can offer extended or even 24/7 support. This flexibility ensures your patients can get assistance even after office hours—perfect for practices that want to stay responsive around the clock.

Definitely! MVAs can manage insurance verification, claims submission, payment reminders, and follow-ups to ensure timely reimbursements. By reducing errors and keeping cash flow steady, they help your practice run more efficiently.

You’ll receive regular performance reports that track productivity, response times, and completed tasks. Many service providers also schedule feedback sessions and quality reviews to ensure your MVA continues to meet your expectations.

If you ever feel that your assigned MVA isn’t the perfect match, you can request a replacement. The goal is to ensure your assistant complements your practice’s workflow and culture, so replacements or adjustments are made quickly and smoothly without disrupting operations.